Clinic Policies

Clinic Policies

Within my practice, I take pride on offering the best in treatments and customer care. Please make yourself aware of the policies below, which have been designed to ensure a safe and enjoyable visit for all my guests.

Age Requirement

All clients under the age of 18 must have parental consent. I welcome parents to join during consultation also, this helps in knowing full health history throughout childhood.

Booking and Changing appointments

You can book all appointments via our online portal https://www.serenowellness.com/online-booking.php or by phoning 1-778-985-7499.
A credit card, gift card or prepayment is required at the time of booking to hold all appointments. Please advise of changes or cancellations to the reservation 24 hours prior to your reservation via phone or email to hello@allysonobrien.ca . Respectfully, late cancellations or changes incur the full appointment fee.

Arrival

Please arrive 15 minutes prior to your scheduled appointment time. Treatment deposits are non-refundable if patients fail to appear. A “no- show” fee will apply if you fail to appear to your confirmed appointment time. Credit cards are required at time of booking for all treatments.

Clinic Etiquette

Whilst in the centre, I ask that you kindly respect the staff, facilities, policies and the enjoyment of other guests. All cell phones are to be turned off or to silent while within the wellness center walls. Forms of payment will be accepted in forms of Cash, Debit, Visa, Master Card, Amex, Gift Cards and Interac E-Transfers. I am committed to ensuring wellness and skin care satisfaction. Exchanges must be made in person. Skincare and Supplements may be returned within 30 days unopened*. All makeup products, gift cards, healthwise foods and treatment packages are a FINAL SALE.

 

Health Conditions

Prior to any treatment, please use our consultation forms to disclose to Allyson O’Brien of Allyson O’Brien Nutrition & Advanced Aesthetics your medical history, including any medical conditions, per-existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. If your health conditions have changed since first completing the forms, please advise as soon as possible and prior to your next treatment to allow us to make the necessary adjustments.

For any additional dietary requirements, allergies, conditions (including pregnancy) or disabilities not advised at the time of making the reservation, please contact me so I can assist in making the appropriate choices or modifications. Whilst all care is taken, I can not guarantee any of her treatments are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional.

Patients being treated for chronic medical conditions or cancer should provide a written clearance from their doctor. Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. If you have any concerns regarding sensitivity, please consult your doctor prior to booking.

Disclaimer

I, Allyson O’Brien, am not a doctor or a dietician.  For Educational and Informational Purposes Only. While we draw on our prior professional expertise and background in many areas, you acknowledge that we are supporting you in my role exclusively as Nutritional Counselor and Clinical Skin Therapist only. We provide information concerning, but not limited to, Cancer Aesthetics, Nutritional Counseling, Clinical Skin Care and maintenance. I aim to accurately represent the information provided in our emails, programs, services, and products. You are acknowledging that you are participating voluntarily in using any of our emails, programs, services, and/or products, and you alone are solely and personally responsible for your results. You acknowledge that you take full responsibility for your health, life and well-being, as well as the health, lives and well-being of your family and children (born and unborn, as applicable), and all decisions now or in the future.

Before starting any new diet and exercise program please check with your doctor and clear any exercise and/or diet changes with them before beginning. I am not a doctor, or dermatologist. I do not claim to help cure any condition or disease. Any product recommendation is not intended to diagnose, cure, or prevent any disease. Our statements and information have not necessarily been evaluated by the Health Canada and/or the Food and Drug Administration (FDA).

I express disclaim responsibility to any person or entity for any liability, loss, or damage caused or alleged to be caused directly or indirectly as a result of the use, application or interpretation of any material provided to you as the client.

Privacy

Our Privacy and Security Notice explains how we handle the personal information that we may collect from you is explained in our Privacy Policy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.allysonobrien.ca (the “Site”).

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CONTACT US

FOR MORE INFORMATION ABOUT OUR PRIVACY PRACTICES, IF YOU HAVE QUESTIONS, OR IF YOU WOULD LIKE TO MAKE A COMPLAINT, PLEASE CONTACT US AT HELLO@ALLYSONOBRIEN.CA